When you have already reported your health condition, the notification will not be sent that date.
When your "Quarantine last date" is not displayed two days after entry to Japan, please contact the Health Monitoring Center for Overseas Entrants (HCO).
To link with "Health Monitoring Center For Overseas Entrants(HCO)", it will take time less than two days after you entered Japan.
This is general information for settings. Settings could differ depending on the model and operating system you are using especially for Android, and you may not receive any notifications because of your device’s own settings. So please check the website of the HCO by the Ministry of Health, Labour and Welfare. “Notification settings for different smartphone models and operating systems (OS) (https://www.hco.mhlw.go.jp/pdf/20210830-en.pdf)” is described on the “Frequently asked questions”.
If you can’t receive any notifications, please check your device’s notification settings.
■ For iOS User
1.Settings>scroll down and tap “MySOS”
2.Make sure to select an option “Always” or “While Using the App” on “Location” and turn “Microphone” and “Camera” on. After that, tap “Notifications”
3.Turn “Allow Notifications” on and “Show Previews” as “Always”
4.Go back to “Settings” >scroll down to tap “Do not Disturb”
5.Turn “Do not Disturb” off
※Please turn all settings on related to the notifications.
※Make sure not to set the silent mode or vibrate mode.
※Please turn "Downtime" off and turn "App Limits" off for the screen time.
◼️ For Android User (※Settings could differ depending on the model and operating system you are using)
1.Settings> “App” or “Apps & notifications” (>App info)>scroll down and tap MySOS
2.Tap “Permissions”
3.Make sure to select an option “Ask every time” or “Allow only while using the app” on camera, microphone, and location setting
4.Tap the icon “←” on the top left of the screen to back the previous screen and tap “Notifications” and make sure all notifications are turned on
5.Make sure "Hide notification on lock screen" is turned off
※Make sure not to set the silent mode or vibrate mode.